Returns / Refunds

Returns / Refunds

Please note that we cannot accept returns on any custom printed products that are custom made to order for each customer.

We do not accept returns for customized graphics and other customized products that have been made specifically for you.

Please make sure you double check your order form before placing your order as it will be printed with the color choices, race number, spelling and logos that you specified. Once your order is printed no changes can be made.

If the print process has started on your order, the order is now non changeable and non refundable. Unfortunately printers don’t have an ‘un-print’ button!

Damaged / Defective or Incorrect item

If you receive a damaged item, or an incorrect item due to an error on our part, you must inform us within 48 hours of receipt. Under these circumstances, we will fix or exchange the product at our expense and refund your shipping costs. If you receive a product which is subsequently found to be defective, you should contact us immediately for further instruction.

Please contact  Support@dirtsurfers.co and include your order# or name that was used at checkout and a description of the nature of the error or fault and attach pictures clearly showing the issue so that we can work out a solution for you.